Senior L2 Application Support Technician

October 11

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Ardent Mills

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1001 - 5000

Description

• Responsible for production support, small enhancements, incident management, and problem management • Provide excellent support by troubleshooting issues, implementing solutions, and providing technical guidance to end-users • Direct interaction with end-users responding to tickets and requests that come through our Help Desk Team • Collaborate with software engineering, product owners, vendor support teams and helpdesk for support related activities • Oversee projects for software upgrades and new deployments • Create and maintain comprehensive documentation for standard Technical Support policies, procedures, and practices • Develop how-to documentation, training material, and FAQs for Ardent Mills’ team members

Requirements

• 3+ years’ experience in Information Technology and technical support • Extensive experience with ITSM tools and processes (i.e. ServiceNow and Azure DevOps) • Advanced skills with alert monitoring and system troubleshooting (i.e. Azure Alerts, Azure Monitor, Azure App Insights, Azure Data Factory, etc.) • Proven experience with RESTful API integration and JSON/XML data formats • Experience providing excellent customer service • Experience troubleshooting software issues by reviewing code • Be tech-savvy and able to learn new software quickly • Exhibit a strong work ethic and responsible behavior and must always maintain the confidentiality of information • Excellent interpersonal skills with both technical and non-technical personnel • Advanced analytical and problem-solving skills • Strong organizational skills and ability to prioritize work to meet deadlines

Benefits

• Medical, Dental and Vision Coverage • Health and Dependent Savings Accounts • Life and Disability Programs • Voluntary Benefit Programs • Company Sponsored Wellness Programs • Retirement Savings with Company Match • Team Member and Family Assistance Program (EAP) • Paid Time Off and Paid Holidays • Employee Recognition Program with Rewards (RAVE)