Senior Technical Support Representative

October 8

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Worldpay

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Technology • Payment Systems • Alternative Payments • Risk Management • Currency Exchange

5001 - 10000

Description

• Provides effective customer service in a 24X7X365 production environment. • Utilizes soft skills and troubleshooting skills to resolve client issues and questions. • Asks probing questions to gather relevant information on routine and complex calls. • Documents, tracks, and monitors client incidents in ticketing system. • Communicates highly technical information to both technical and nontechnical personnel. • Prioritizes and escalates support incidents and requests based on business impact.

Requirements

• Good customer service skills with internal and external users. • A self-learner that has flexibility to think, interpret and apply the knowledge gained. • Experience using Service Now, Mainframe applications and MS Office. • High school diploma or GED with relevant work experience.

Benefits

• A competitive salary and benefits. • Time to support charities and give back to your community. • Parental leave policy. • Global recognition platform. • Virgin Pulse access. • Global employee assistance program.