Relationship Manager
3 days ago
Description
• Manage and nurture relationships with Aryza clients utilizing our Insolvency Software Solutions • Focus on customer retention, upselling, cross-selling, and ensuring customer satisfaction • Drive long-term business growth and client success • Identify & lead upsell and cross-sell opportunities • Conduct regular customer check-ins & account reviews • Monitor client health & reduce churn • Address client concerns & issues • Promote Aryza product adoption & usage • Gather feedback for product improvements • Collaborate with internal teams and assist with client onboarding & implementation
Requirements
• Proven track record of leading upsell & cross-sell opportunities across a clearly defined universe of coverage names • Proven track record & experience of working with Australian Insolvency customers & relevant SME industry tenure/experience • Strong communication and interpersonal skills • Problem-solving abilities • Technical aptitude to understand our industry verticals & SaaS products • Data analysis for tracking client metrics • Project management • Customer service orientation • Strategic thinking for long-term client growth
Benefits
• Competitive salary • Birthday Leave • Opportunities for professional development and growth • Collaborative and supportive work environment
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