Lead Account Manager

December 9

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Ashbury - The Product Information People

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Label Validation • Label Compliance • Regulatory Advice • Specification Approval • Food Information Regulation (FIR) Compliance

51 - 200 employees

📋 Compliance

Description

• We are looking for an enthusiastic, pro-active, organised candidate who is eager to learn and thrives in a fast-paced environment. • You will need the ability to make decisions and prioritise whilst keeping up communications internally as well as with the client, other stakeholders and suppliers. • The successful candidate will be positive and motivated; able to understand issues and offer innovative solutions at an operational level, with the ability to drive the success of the process. • Ideally you will have knowledge of the food technical and regulatory processes and ideally experience of working for a supplier or a major retailer. • Understanding of the product development processes is an advantage. • Experience of dealing with clients and communicating effectively across all levels of the organisation is essential. • Experience of negotiating and diplomacy and leading people to success, is desirable. • Your goals: To manage a portfolio of buyers as their Account Manager, ensuring delivery of quality work that meets the client's needs and addresses their business problems. • Living the Ashbury values, being open to new ideas and take an honest, straight forward approach to delivering exceptional service. • Leading by example with your group of account managers to ensure the Ashbury service is delivered, taking responsibility for day-to-day decisions making.

Requirements

• Understanding the client’s strategy and identifying potential new business opportunities for Ashbury. • Identifying opportunities to drive efficiency and improve profitability of the service. • Quoting, agreeing, and managing service delivery of small new projects as agreed with the Client • Build confidence and trust within the client base in order to grow client advocacy. • Proactively look to deepen client relationships wherever possible – networking, relationship building. • Build a client partnership mentality, always seeking to consolidate connections between the client’s business needs and Ashbury. • Build key stakeholder relationships with relevant stakeholders for the Client, including the Graphic Service Provider (GSP) and technical system provider. • Managing the expectations of the client and other stakeholders on the expected delivery of the Ashbury service. • Delivery of the Ashbury service to key client stakeholders, to ensure their needs are met. • Work closely & collaboratively with the key decision makers in the GSP and technical system provider. • Troubleshooting problems, to keep lines from falling outside process and on time. • Point of escalation for Account Managers on day-to-day decisions to ensure service delivery. • Identify opportunities to drive continuous improvement, the current ways of working of the Client and Ashbury. • Manage and effectively resolve minor service level complaints in a timely manner. • Ensure an accurate and timely record of work is maintained on Ashbury databases, to enable service delivery. • Identify solutions to resolve issues with projects and where possible ensure the impact of these issues are communicated fully to all key stakeholders involved with the process. • Weekly/bi-weekly update meetings with the Client to discuss the status of service delivery across the business, raising concerns regarding volumes, issues and any delays. • No line reports. • Required to be on-site regularly at client in London. • Demonstrable customer and internal stakeholder management skills - Ideally with major retailers • Management of varied workload within a fast-paced environment - Ideally within a client facing role • Commercial experience of negotiating • Leading a team, managing people • Managing multiple tasks • Degree level educational qualifications • Highly proficient in Microsoft packages • Highly proficient in Microsoft packages especially Excel, PowerPoint, SharePoint and Outlook • High level of ability to communicate in English in written and spoken formats • Accuracy, speed and attention to detail • A positive 'can do’ attitude and eagerness to learn • An ability to understand and develop processes • Proactive, motivated and driven • Excellent attention to detail and high levels of accuracy -To be able to demonstrate this under pressure of deadlines • Proven Project management skills • Knowledge of the Food Industry through work experience or a relevant Qualification • Microsoft reporting tools

Benefits

• Home based role* • Individual and Family Private Healthcare option • Life Insurance option • 25 days annual leave plus public holidays as standard* • Additional annual leave depending on length of service • Option to buy or sell additional annual leave • Charity days and time off to support your favourite charity • Payroll Charity giving scheme • Cycle to Work scheme and much more!