Managing Director - Australia

21 hours ago

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Hospitality • Property Management Software • Point of Sale • Logistics • Auto Rental Software

1001 - 5000

Description

• Job Title: Managing Director (MD)  • Company: Valsoft  • Location: Australia • Type: Full-time  • Valsoft is seeking a dynamic and experienced Managing Director (MD) to lead one of our software business units!  • About Valsoft:  • Valsoft specialises in acquiring and growing vertical market software companies. Our mission is to provide a permanent home for software businesses, preserving the legacy of their founders while investing in the long-term growth and success of the companies we acquire. We operate and manage a global portfolio of wholly owned software companies, delivering mission-critical solutions across multiple verticals. By implementing industry best practices, Valsoft ensures a time-sensitive integration process and operates a decentralised model, fostering rapid growth through reinvestment in its portfolio.  • This position provides critical operational leadership to a company and potentially a portfolio of companies within a growing software vertical. As the leader of a Business Unit, you will be responsible for developing and implementing the business’s strategic plan across all major functions, including sales and marketing, R&D, customer service, professional services, and human resources.  • You will work closely with the leadership team to identify, define, and execute strategies required to achieve growth plans and operating objectives, with a focus on improving operational excellence. This role carries full accountability for the business unit's results, making it ideal for a driven leader eager to make a significant impact.  • Key Responsibilities:  • Own the long-range, annual, and quarterly financial and non-financial goals  • Develop and communicate a clear vision of goals and objectives, strategies, and philosophies about growth, revenue generation, profitability, and customer care  • Manage day-to-day operations, including sales performance, opportunity management, forecasting, R&D capacity, and customer support  • Attend promotional events which include but not limited to tradeshows and panels  • Sales and Marketing  • Drive revenue growth, working with the sales team to identify new opportunities and execute growth strategies including cross/upsell and entering adjacent markets  • Develop and implement best in class sales operations and sales infrastructure to enable effective scale and ensure process discipline  • Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development  • Improve use of Salesforce and other internal tools to increase forecasting capability, implement targets, and provide actionable insights to executive team and board of directors  • Create and implement KPIs for sales team to measure performance and productivity (ex: CAC / LTV) ; develop performance dashboards and establish reporting process (measure NRR and MRR trends)  • Work with sales leaders in establishing quotas, budgets, compensation plans and pricing optimization  • Manage key relationships with large accounts is mandatory  • Customer Care/Customer Success:  • Execute an effective, long-term customer success program for clients  • Implement and maintain client support initiatives  • Facilitate both in-house and client training sessions  • Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution  • Coordinate the administration of annual customer satisfaction surveys (NPS) and other communication tools  • About You:  • Proven experience in senior leadership roles within the software or technology sector  • Strong skills in developing and executing strategic business plans across multiple functions  • Demonstrated success in driving revenue growth and market expansion  • Hands-on approach to managing daily operations and improving operational excellence  • Exceptional leadership with the ability to inspire and manage cross-functional teams  • Results-oriented with a focus on achieving targets and continuous improvement  • Strong commitment to customer success and care  • Excellent communication and interpersonal skills for influencing stakeholders  • Innovative, proactive, and adaptable with a collaborative mindset 

Requirements

• Legally authorized to work in Australia