Customer Success Specialist

8 hours ago

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Assistantly

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Description

• Why Assistantly: • At Assistantly, we connect talented professionals with exciting opportunities that align with their unique skills and aspirations. Join a vibrant community, enjoy the flexibility of remote work, competitive pay, and a supportive environment designed for your personal and professional growth. • Unicorn Role Overview: • Do you love being a problem-solving hero? If you thrive on creating positive experiences and finding solutions, you might be the perfect fit! We’re looking for a Client Support Specialist Partner who can communicate with confidence, reassure clients, and guide them through inquiries with finesse. Join us and be the friendly voice clients rely on for top-tier support within a caring team that values your contributions. • What You’ll Do: • Handle customer inquiries and complaints with professionalism, escalating issues as needed. • Answer, document, and resolve calls, emails, and chats from the customer service line. • Update records in SPOT and follow up on customer satisfaction surveys post-installation. • Review warranty information and assist with other tasks as assigned by the Customer Care Supervisor. • Only resumes submitted in English will be considered.

Requirements

• 1-2 years of customer service experience, preferably in a management capacity. • Strong communication skills, both oral and written, with an ability to handle client interactions effectively. • Competent in basic math and reasoning for business problem-solving. • Tech-savvy with experience in database management, spreadsheets, and office software. • Highly organized, with a knack for prioritizing tasks and ensuring follow-through. • Team-oriented, dependable, and adaptable with a strong sense of professionalism.

Benefits

• Competitive pay above market rates. • Permanent work-from-home opportunities. • Full-time positions tailored to your availability. • Health & Wellness Allowance. • Opportunities for professional development within the Assistantly community. • Be part of a vibrant and supportive community of Unicorns.