AVP - P&C Claims - Renters

March 15

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Assurant

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Assurant is a global company specializing in providing consumer-centric support and protection services. With a presence in over 21 countries across regions like North America, Europe, Latin America, and Asia-Pacific, Assurant helps over 300 million consumers through services like technology protection, claims resolution, and financial services. The company emphasizes innovation, remote work opportunities, and global collaboration, with teams skilled in technology, claims, customer service, and finance. Assurant offers a competitive benefits package and is committed to equal employment opportunities and work-life balance.

specialty insurance • extended service products and related services • renters insurance • lender-placed homeowners insurance • flood insurance

10,000+ employees

Founded 1892

💸 Finance

👥 B2C

💰 Post-IPO Debt on 2023-02

📋 Description

• The Assistant Vice President (AVP) of Claims, Renters will oversee and manage the claims process operations specifically for renters insurance solutions. • This role involves strategic and operational team leadership, and deep collaboration with internal departments and external clients to enhance customer satisfaction and operational performance. • The AVP will work closely with senior management to develop and implement policies and procedures that enhance the claims process, improve customer experience, deliver strong financial performance and attract, retain, and develop talent. • Vision and Strategy: Develop and implement a clear vision and strategy for the claims line of business that aligns with the overall goals of GH Claims, COO, and Assurant. • Set long-term objectives and identify key performance indicators (KPIs) to measure success. • Leadership and Mentorship: Lead and mentor a team of claims professionals, fostering a culture of engagement, accountability, continuous improvement, and high performance. • Team Development: Provide day-to-day leadership to the claim’s operations leadership team members, managing complex issues as appropriate. • Lead and develop a high-performing team of claims leaders and operations teams, providing ongoing feedback, mentorship, and support to ensure the team is skilled and motivated. • Engagement: Create an environment built on trust and build a high level of engagement to create followership with peers and drive alignment from within.

🎯 Requirements

• Bachelor’s degree in business administration, Insurance, or a related field, or equivalent work experience. • Minimum of 10 years of experience in claims management within the insurance industry, with at least 10 years in a leadership role. • Excellent analytical, problem-solving, and decision-making skills. • Strong people leadership and team management skills. • Excellent communication and interpersonal skills, with the ability to effectively communicate risk to the business / Assurant, to Sr. Leadership and demonstrate good faith efforts. • Strong collaboration skills with the ability to influence business leader, peers and others, while protecting Assurant and holding business leaders / the team accountable.