Senior Client Support Representative

April 1

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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ASTEC

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ASTEC is a company founded in 1972, based in Chattanooga, that has become a global leader in manufacturing equipment for the 'Rock to Road' industry. They specialize in products related to asphalt, concrete, and road building, focusing on applying state-of-the-art technology and customer service to these traditionally low-tech sectors. ASTEC's diverse product line includes systems for recycling, industrial heating, material handling, and more. The company's vision emphasizes building industry-changing solutions that create life-changing opportunities.

1001 - 5000 employees

Founded 1972

📋 Description

The Senior Client Support Representative is responsible for providing order and account-level support through proactive communication and accurate responses to client inquiries, concerns, and requests regarding company products and services; • also triages complex inquiries, • delivers exceptional customer service and collaborates with Account Managers on ad-hoc requests and projects for an assigned group of accounts. • Engages and builds relationships with clients by delivering exceptional customer service and ensuring a seamless client experience. • Demonstrates a high level of accuracy and attention to detail while rapidly processing and documenting information. • Adheres to, achieves, and maintains customer service/support performance expectation and standards in all interactions, whether through email, chat, or telephone. • Serves as a subject matter expert for Asurint products, services, and processes. • Partners cross-functionally to identify and resolve the root causes of delays, errors, system challenges, and client issues. • Troubleshoots package and system configuration issues. • Assembles and provides reporting as requested by clients and/or Strategic Account Managers. • Demonstrates a comprehensive understanding of services we provide in order to appropriately facilitate solutions. • Identifies trends across the client base and company and works to proactively course correct as needed. • Acts as an escalation point for general client support issues. • Other duties as required.

🎯 Requirements

Experience providing high-volume customer service is required. • Experience with the legal/court system is preferred. • Experience with background screening is preferred. • Proficiency in MS Office (Outlook, Excel, Word, PowerPoint) or similar software is required. • Relevant business management systems such as general ledger, HRIS, CRM, etc. is preferred. • Salesforce is preferred. • Education: High school diploma or equivalent is required. • Associate or bachelor’s degree is preferred. • Certifications or licensure: If you do any work-related driving while at Asurint, a driver’s license and ability to maintain a driving record that is satisfactory to the company’s liability insurance carrier is required. • Years of relevant experience: 2 to 5 years is preferred. • Years of experience supervising: None.

🏖️ Benefits

Medical, dental and vision effective first day of employment • 401(k) with employer match • Paid time off • 10 company-paid holidays • Employee Assistance Program • Wellness Program • Paid Bereavement • Pet Bereavement • Pet Insurance • Volunteer time off • Telecommuting Stipend • Professional development programs • Short-term disability • Company-paid long-term disability • Company-paid life insurance • Flexible spending/health savings accounts • Employee referral bonus