athenahealth
Revenue Cycle Management • Patient Engagement • Medical Billing • Care Coordination • Population Health Management
5001 - 10000 employees
Founded 1997
⚕️ Healthcare Insurance
☁️ SaaS
🤖 Artificial Intelligence
💰 Post-IPO Equity on 2017-05
Client Support Center Analyst
November 26, 2024
athenahealth
Revenue Cycle Management • Patient Engagement • Medical Billing • Care Coordination • Population Health Management
5001 - 10000 employees
Founded 1997
⚕️ Healthcare Insurance
☁️ SaaS
🤖 Artificial Intelligence
💰 Post-IPO Equity on 2017-05
Description
• Diagnose complex software issues • Provide clear direction to resolve client inquiries • Communicate professionally and de-escalate situations • Track and respond to client support tickets • Collaborate with internal teams
Requirements
• High school diploma or GED required • 3-4 years of professional business experience • 2+ years of call center or customer service experience • Exceptional customer service skills • Hardware and software troubleshooting experience
Benefits
• Commuter support • Employee assistance programs • Tuition assistance • Employee resource groups • Collaborative workspaces • Sponsorship of events • Focus on work-life balance • Support for employee learning and development
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