Technical Account Manager

October 15

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athenahealth

WebsiteLinkedInAll Job Openings

Revenue Cycle Management • Patient Engagement • Medical Billing • Care Coordination • Population Health Management

5001 - 10000

💰 Post-IPO Equity on 2017-05

Description

• Work as a trusted technical advisor to complex customers. • Drive technical success and implementation of athenahealth products. • Investigate and resolve complex technical issues. • Manage customer experience during troubleshooting. • Foster strong relationships with customer technical stakeholders. • Conduct technology reviews and communicate updates to customers. • Document and share technical knowledge within the organization. • Participate in cross-functional initiatives for improved documentation.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience • 5 – 8 years of professional experience in healthcare IT • Strong communication and interpersonal skills • Proven success in customer-facing technical roles • Understanding of web application architecture, cloud computing, and database systems • Experience with athenahealth services preferred • Familiarity with agile methodologies and project management principles preferred • Experience with data analysis tools like ELK Stack or Snowflake preferred • Strong technical documentation skills preferred • Relevant certifications like CCNA or AWS Certified Solutions Architect preferred

Benefits

• Employee assistance programs • Tuition assistance • Commuter support • Collaborative workspaces • Events like book clubs and hackathons • An inclusive environment where all employees are valued • Flexibility for work-life balance