Account Manager - Remote

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Atlas Assistants

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

⚡ Productivity

👥 HR Tech

Description

• Act as the primary point of contact for clients and EAs, ensuring an exceptional onboarding experience during their first 90 days and maintaining a strong, supportive relationship throughout the client engagement. • Oversee the client - EA matching process and integration of EAs into client workflows, ensuring alignment with client expectations. • Identify opportunities for clients to optimize their schedules, prioritize tasks, and improve productivity. • Monitor client satisfaction and proactively address at-risk accounts to ensure long-term success. • Build strong, trust-based relationships through proactive communication, empathy, and attentive problem-solving.

Requirements

• Professional Experience: At least 2 years in a client-facing role (e.g., Customer Success, Client Onboarding, Account Management). • Communication Excellence: Exceptional verbal and written communication skills to build trust and synthesize complex information into actionable insights. • Organizational Mastery: Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment. • Proactive Problem-Solving: A solutions-oriented mindset with a knack for turning challenges into opportunities. • Collaborative Spirit: Ability to work effectively with cross-functional teams while keeping client success at the forefront. • Technical Skills: Familiarity with calendar and inbox management tools and experience working in remote or start-up environments is a plus.

Benefits

• Fair Compensation: Starting at $1,300-1,400/month USD, with eligibility to earn a base pay increase and uncapped performance-based bonuses upon meeting specific criteria. • Remote Flexibility: Work from anywhere with a schedule aligned to 9 am–5 pm EST. • Paid Time Off: 10 paid days off, unlimited sick leave, and 7 holidays (4 major + 3 of your choice). • Professional Growth: Comprehensive training, mentorship, and career advancement opportunities. • Recognition and Rewards: Celebrate your achievements with performance-based bonuses and meaningful acknowledgment. • Supportive Community: Connect with like-minded professionals in a culture of growth and excellence.