Account Manager - SMB

5 days ago

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AudioEye

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Technology • Audio Internet • Accessibility • Website Accessibility • Voice Control Navigation

51 - 200 employees

Founded 2015

Description

• The Account Manager - SMB is responsible for customer retention and success throughout the entire customer lifecycle. • This involves fostering robust relationships with clients and acting as their primary point of contact. • The Account Manager - SMB will oversee the onboarding, successful implementation processes and renewals. • Execute a best-in-class Post-Sale Experience for our customers from Onboarding to Renewal. • Drive customer success outcomes and product value delivery. • Maintain or increase renewal rates. • Communicate revenue opportunities to Business Growth partners for cross-sell and up-sell opportunities. • Influence future customer lifetime value through higher product adoption and customer satisfaction. • Drive new business growth through greater advocacy and reference-ability. • Manage customer success activities: onboarding, maintenance & monitoring, training, live presentations, professional services, customer support, renewals, cross-sell/up-sell, advocacy.

Requirements

• Bachelor’s degree or equivalent experience • 2+ years of experience in an Account Management role in a B2B tech environment • Familiar with HTML, JavaScript, and CSS design capabilities • Passion for identifying and solving problems • Ability to manage influence through persuasion, negotiation, and consensus building • Ideally combined background of post-sale and sales experience • Strong empathy for customers AND passion for revenue and growth • Analytical and process-oriented mindset • Demonstrated desire for continuous learning and improvement • Enthusiastic and creative with the ability to inspire others • Experience with web commerce, web/mobile applications • Strong knowledge of usability principles, universal design and techniques • Experience working in fast paced start-up environments (Ability to balance multiple priorities with acute attention to detail)

Benefits

• Work with a talented but humble team • Competitive compensation and equity • Weekly paid family meal • 401k, medical, dental, and vision insurance • Flexible and Generous PTO Policy: If you feel you need a break to recharge, we encourage you to take it! • 15.5 company-paid holidays including Juneteenth, MLK Day and a 1-week company shut down • To support remote work conditions, AudioEye provides each employee a one-time stipend of $300