Account Manager

4 days ago

Apply Now

Receive Emails with Similar Jobs

Atlas Assistants

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

⚡ Productivity

👥 HR Tech

Description

• The Client Onboarding Coordinator serves as the primary link between our clients, their matched Executive Assistants (EAs), and the Atlas team. • This role exists to ensure effective communication and smooth client-EA onboarding during the critical first 90 days of the client's journey with Atlas. • By establishing strong client relationships, refining candidate matches, and supporting EAs, the Onboarding Coordinator directly impacts client satisfaction and the company's growth by fostering positive experiences and repeat business. • The role acts as a champion for the client's needs as they onboard with Atlas.

Requirements

• Previous experience in a client-facing role, preferably in a similar capacity, such as Client Onboarding, Customer Service, Customer Success, or Account Management. • Excellent communication skills, both written and verbal, with the ability to build rapport and maintain professional relationships. • Strong organizational and documentation skills, with a keen eye for detail. • Proven ability to manage multiple tasks and priorities effectively, while maintaining a high level of accuracy. • Familiarity with Inbox and calendar management techniques, as well as proficiency in relevant tools and software. • Ability to work collaboratively in a team environment and adapt to changing client needs. • Empathy, active listening, and problem-solving skills to address client concerns and provide appropriate solutions. • Self-motivated with a proactive approach to work, demonstrating a high level of initiative and ownership. • Strong understanding of performance metrics. • Ability to deliver client-focused solutions based on customer needs. • Experience maximizing customer lifetime value and identifying renewal upsells, and early renewal options. • Effective at customer resolutions/cases. • Experience up-selling products to existing clients, achieving daily, weekly, and monthly KPIs. • Familiar with Client NPS scores and customer surveys, ensuring maximum customer satisfaction. • Ability to identify signals of at-risk accounts and collaborating with internal teams to remediate and ensure successful client retention.