Customer Success Manager

5 days ago

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Syndio

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HR Analytics • Pay Analytics • Equity Tech • Pay Equity • Compensation Software

51 - 200

Description

• Empower organizations to hire, promote, retain, and compensate employees fairly • Guide customers to achieve workplace equity goals • Communicate with customers about their ongoing workplace equity needs • Work closely with Implementation, Sales, Domain Expertise, and Product teams • Build relationships that lead to renewals and upsell opportunities • Identify and synthesize evolving customer needs • Participate in training to understand workplace equity nuances

Requirements

• Several years of demonstrated experience in Customer Success • Demonstrated track record in managing large enterprise Fortune 100 companies • Proven ability to engage and multi-thread with C-Suite executives & SVP level • Passionate about closing pay gaps and creating fairness in the workplace • Self-starter who thrives working independently • Deeply curious and willing to explore all aspects of the platform • Willing to ask questions and seek support • Stellar communication skills to connect with a range of people • Comfortable with selling the value of workplace fairness solutions • Bring empathy, calm, and confidence to help customers • Proactive and highly organized with excellent time management skills • Excited to own and drive initiatives within Syndio • Located or willing to work east coast hours

Benefits

• Competitive Compensation • Syndio Equity • Flexible Vacation Policy, plus paid sick & safe time, compassion leave, and voting leave • 16 weeks of paid parental leave • Medical, Dental, Vision. Syndio pays 90% of employee premiums, and 50% for dependents • Life Insurance & Disability. Syndio covers the full premium • 401(k). To help you save for your future • Remote-First in specified talent-hub cities, allowing for opportunities to meet up and socialize!