Strategic Client Success Manager

5 days ago

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Description

• Own enterprise utility client program growth activities • Serve as the primary point of contact for contracted and ongoing client programs • Proactively measure business results, share insights, and adapt ongoing work as a client advisor devoted to program outcomes • Balance internal and external needs, keeping all key stakeholders aligned on achieving outcomes • Become the voice of the client internally and articulate utility client priorities to internal teams • Manage client expectations concerning features, products, and services • Coordinate with internal and client teams to roll out new features and offerings • Lead internal and client team coordination to execute driver enrollment growth activities • Support new business development with existing assigned clients • Engage clients to build joint program growth roadmaps

Requirements

• 5+ years of full-time experience working in management consulting, energy, utilities, or related areas • Experience managing high-value enterprise contracts and customers with multiple stakeholders externally and internally • Demonstrated ability to manage multiple complex projects simultaneously • Excellent written and oral communication skills with the ability to translate for a diverse set of stakeholders • Flexibility and willingness to take on a variety of tasks in response to immediate needs • Proficiency in modern software tools (e.g. Gsuite, MS Office, Slack, HubSpot, etc.) • Based in the United States, preferably in the Central or Eastern timezone

Benefits

• Base salary range of $110,000 - $150,000 • Equity (stock options) • Additional benefits as identified during the interview process