Senior Technical Account Manager

5 days ago

Apply Now

Receive Emails with Similar Jobs

Automation Anywhere

WebsiteLinkedInAll Job Openings

Robotic Process Automation • Automation Software • RPA • Intelligent Automation • Hyperautomation

1001 - 5000

Description

•Responsible for product adoption & utilization •Develop client relationships to maximize satisfaction •Deliver targeted enablement sessions on new features •Collaborate to drive account growth and identify upsell opportunities •Ensure proactive communication and attend quarterly business reviews •Oversee project & support tracking, aligning with customer goals •Coordinate resolution of technical support issues and incidents •Build deep understanding of products to meet customer needs •Act as single point of contact for designated clients •Manage enterprise-level support activities proactively

Requirements

•Bachelor’s degree in business, MIS, IT, Computer Science, or a related field •8+ years in a customer-facing, technical account management role with hands-on experience in digital technologies •Familiarity with programming languages such as .NET (C#, C++, VB), Java, or PowerShell •Basic knowledge of cloud, HA, DR, DNS, HTTP, HTTPS, and DHCP concepts. •Networking and InfoSec experience is an advantage •Previous experience with RPA platforms like Automation Anywhere, Power Automate, Blue Prism, UiPath, Pega, or Nice •Knowledge of SaaS and Cloud technologies is a plus. A hands-on cloud is an added advantage •RPA certifications are preferred, or a strong desire to obtain them •Expertise in Microsoft Office Suite (PowerPoint, Excel, Outlook) •Basic knowledge of debugging or analysis tools commonly used in day-to-day troubleshooting (e.g., Wireshark, Postman, Fiddler, Chrome Developer Tools, etc.)

Benefits

•Flexible work schedule / remote roles •Unlimited Personal Time Off •12 holidays off per year •4 days volunteer time off per year •4 company “Achievement” days off per year •Variety of health care and well-being benefits •Paid family/parental leave