Account Manager, Lysted

March 14

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Logo of Automatiq

Automatiq

Automatiq is a company that specializes in automation solutions for the ticket reselling industry. It offers a dynamic ticket pricing and distribution platform designed to maximize return on investment (ROI) and reduce overhead costs. Automatiq provides tools for fully managing ticket inventory, implementing seamless pricing strategies, and offering unique insights into market trends with its data analytics services. The company's platform allows ticket brokers to automate ticket lifecycle management, thereby enhancing operational efficiency and increasing sales. Automatiq is noted for its fully managed pricing services, real-time inventory distribution, and robust support for clients.

Market Automation β€’ Data Analysis β€’ Ticket Management β€’ Pricing Technology β€’ Ticket Distribution

51 - 200 employees

Founded 2022

🀝 B2B

πŸ“± Media

☁️ SaaS

πŸ“‹ Description

β€’ We are seeking an Account Manager to join our growing team, supporting our Lysted product. β€’ The role of the Account Manager (Lysted) spans from assisting in the onboarding process to ensure it is seamless. β€’ Attending to the customers support needs when using any of the products we offer. β€’ Proactively reaching out to verify that our customers are using our products in the best way possible. β€’ As an Account Manager, you would be responsible for helping onboard new users through demos and migrations. β€’ You would perform follow-up tasks with new users for a brief introduction to provide troubleshooting assistance, track feature requests, and escalate issues to the appropriate departments. β€’ You will establish relationships with large users to build a book of business and present opportunities for up-sell / cross-sell and prevent churn.

🎯 Requirements

β€’ Excellent problem-solving skills β€’ Ability to take the initiative and have good judgement in making decisions β€’ Excellent communication skills β€’ Able to handle multiple tasks simultaneously and adapt to meet the team's needs β€’ Team player attitude and strong work ethic β€’ High level of organizational skills and attention to detailGood follow-through and troubleshooting skills β€’ Able to work collaboratively with a team and independently without supervision β€’ Comfortable with multiple systems including Google Docs, Drive, Sheets, Excel, Jira, Email, and various other dashboard and KPI tracking systems and customer support ticketing systems β€’ Proficient with Microsoft Excel β€’ Proven ability to thrive in a remote work environment β€’ 2+ years of customer service/account management experience

πŸ–οΈ Benefits

β€’ This role will also be eligible for an annual discretionary bonus.

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