Strategic Customer Success Manager

Yesterday

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Automattic

WebsiteLinkedInAll Job Openings

1001 - 5000

Description

• Build relationships with executive and technical stakeholders • Drive customer success through proactive strategies • Manage a portfolio of $5M+ ARR • Take ownership of the renewal process • Leverage technical and business acumen for digital transformations • Serve as an expert on the WordPress VIP platform • Provide proactive technical guidance • Educate and train customers on product usage • Act as the voice of the customer internally • Organize and lead customer workshops and demos • Collaborate with internal teams for customer feedback

Requirements

• Proven success managing $5M+ portfolios in enterprise B2B SaaS • Strong understanding of WordPress and related technologies • Ability to develop long-term strategic plans for customers • Strong background in driving renewals with accountability • Ability to inspire and mentor team members • Natural communicator and collaborator across teams

Benefits

• Open vacation policy • Remote work flexibility • Consult benefits page for details