Technical Account Manager - Scaled CX
December 6
🇺🇸 United States – Remote
💵 $85k - $130k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🧑🔧 Technical Account Manager
🗽 H1B Visa Sponsor
Description
• WordPress VIP helps enterprise customers achieve success through WordPress. • Responsible for driving adoption, customer satisfaction, and retention among low-touch enterprise accounts. • Serve as customer advocate while collaborating with Marketing, Product, and Sales teams. • Optimize customer experience using automation and digital tools.
Requirements
• Experience with digital engagement platforms and automation tools. • Demonstrated ability to analyze data and make data-driven decisions. • Experience developing scalable customer programs and engagement playbooks. • Proven track record delivering webinars, training sessions, and educational content. • Strong written and verbal communication skills for technical and non-technical audiences. • Strategic customer success and retention experience. • Demonstrated ability to translate customer feedback into actionable insights.
Benefits
• Open vacation policy • Work from anywhere
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