Technical Account Manager

November 30, 2024

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BeyondTrust

WebsiteLinkedInAll Job Openings

Privileged Access Management • Vulnerability Management • Privileged Account Management • Session Monitoring • Privileged Password Mgt

1001 - 5000 employees

Founded 1985

🔒 Cybersecurity

💰 Private Equity Round on 2021-05

Description

• BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio. • Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. • You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself. • We are seeking a highly motivated Technical Account Manager to collaborate with our strategic customers and act as a BeyondTrust subject matter expert on the technical and operational configurations of key accounts. • You will be paramount in supporting your customers with long-term plans for enhancement and expansion. • If you are looking for an environment that will challenge you and a role which invites you to develop your own potential, whilst working with world-changing technology and a customer base that relies on BeyondTrust to secure them from outsider threats to help them to grow, then this role is for you. • Provide technical and product knowledge in support of post sales activities to ensure customer satisfaction. • Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth. • Perform Customer Success Reviews (Strategic Business Review). • Driving incident resolution by working closely with the support and engineering teams. • Maintaining consistent progress and managing updates for any tickets and/or defects with our development and PM teams. • Receiving customer hand off from our Professional Services team upon statement of work completion. • Maintain overall account health for each account. • Periodically perform basic health checks across products. • Facilitate, coordinate, and oversee product upgrades.

Requirements

• 5+ years’ experience in presales, technical account management, professional services, or support engineering, and/or in similar customer facing technical roles. • Excellent customer service skills, with a strong dedication to customer care. • Self-starter, adaptable and eager to learn new technologies. • Great time manager and proficient multi-tasker. • Bachelor’s degree in a related technical field. • Flexible, a team player, strong collaborator. • Ability to understand and analyze customer technical needs. • Excellent verbal and written communication skills. • Confident in person and by phone with large teams and audiences. • Ability to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams. • Proficient knowledge of Windows based server OS such as Microsoft Windows Server. • Knowledge of the following: • Active Directory and GPO • Network Topology/Layers • Networking Tools and Utilities • AV/Firewall Rules and Policies • Secure “machine to machine” communications • Virtualization • Windows Account Administration • Security software • Nice To Have: • SQL experience is a plus. • Scripting language experience is a plus. • Cloud technology experience is a plus. • Linux experience is a plus.