Customer Care Specialist, USA & LATAM
Yesterday
Description
• Respond to customer requests via email, chat, and video call • Manage and resolve requests or escalate to the technical team • Follow up on incidents and ensure customer satisfaction • Assist with upgrade plans, post-sales, and module activation • Support team in other markets as needed • Translate online support for new launches on demand • Support at customer events and market development
Requirements
• Native or bilingual in Spanish and English • Live in Puebla (Mexico) • Proactive and positive attitude • Service oriented • Technology enthusiast • Knowledge of other languages like Portuguese, Italian, or French is a plus • Creative with the ability to generate ideas • Team player • Curious and solution-oriented • Eager to train in a growing sector
Benefits
• 100% remote work with some trips to Valencia (Spain) • Stable full-time contract • Yearly salary: 20k USD • Flexible working hours • Possibility to build a long-term career • Dynamic and multicultural environment with over 25 nationalities • Attractive facilities and atmosphere
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