Customer Service and Sales Support Specialist, Dutch

April 2

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Axalta

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Axalta is a global leader in the coatings industry, with more than 150 years of experience in developing innovative surface solutions for a better and sustainable future. The company specializes in producing a range of coatings products including liquid, powder, and electrocoat solutions for various industries. Axalta serves markets including automotive refinish and OEMs, providing refinish products for body shops and advanced coatings for light and commercial vehicles. In addition to mobility solutions, Axalta's performance coatings are used in industrial applications such as oil and gas pipelines, rail cars, and agricultural equipment. Axalta aims to transform the industry through continuous innovation, offering high-performance products that enhance beauty and protect surfaces across the globe.

Industrial Coatings • Powder Coatings • Automobile Coatings • OEM Coatings • Refinish Coatings

10,000+ employees

Founded 1870

📋 Description

• Acts as primary customer interface for important external customers, distributors, potential customers, and other roles internal to the business. • Pro-actively interacts with customers for notification of late orders due to product availability, transportation issues. • Interacts with customers as occasion arises - on site. • Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model. • Interacts with a broader network of Internal Axalta Partners to ensure that the customers’ requirements are understood, and commitments are met. • Receives and processes all types of customer orders including complex orders. • Responsible for inquiry & order handling process from beginning to end. • Processes customer complaints and returns according to the Complaint Management process and return policies. • Can identify the need for extra information to enable a thorough complaint analysis. • Performs quality control checks and takes subsequent corrective actions. • Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed. • Follows desk procedures/policies in compliance with QS 9000, ISO, and/or other Quality System requirements. • Can provide backup coverage for (Junior) CSRs or Senior CSRs for standard transactions. • Performs standard Customer Master Data Maintenance activities following defined procedures and guidelines. • Performs limited Master Data entries related to: Materials, Transfer pricing, customer prices, Customer Data. • Understands cash collection process e.g., credit hold next steps/actions. • On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits. • Performs active follow-up on sales versus forecast. • Interacts with the customer to get better understanding of variations. • Supports Sales by providing detailed input/reports on sales volumes by account.

🎯 Requirements

• Language skills: Native or proficiency in Dutch and fluent in English. • French desirable. • Computer knowledge: Proficient in Word and Excel. • Good knowledge of SAP is preferable. • Open-minded person, communicative and customer-focused. • Experience in a similar role or customer-centric position is highly appreciated.