Account Manager

February 11

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Baja Nearshore

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Baja Nearshore is your trusted partner for LATAM staffing and recruiting. The company helps US mid-market enterprises and fast-growing startups hire top Latin American talent across various roles, offering both direct hire and staffing solutions. With a focus on cost savings, high retention rates, and candidates with advanced English proficiency, Baja Nearshore aims to provide high-quality talent that understands the US market and culture.

11 - 50 employees

Founded 2020

🎯 Recruitment

🤝 B2B

📋 Description

• We're looking for an enthusiastic Account Manager to join our team! • In this role, you'll be the main point of contact for our clients, ensuring their needs are met and building long-term relationships. • You'll manage client accounts, coordinate with internal teams, and enhance the client experience to help us reach our goals. • Develop and maintain strong, long-lasting relationships with clients. • Act as the main point of contact for assigned clients. • Ensure timely and successful delivery of solutions. • Liaise between clients and cross-functional internal teams. • Monitor and report on account performance, including key metrics and client satisfaction. • Identify opportunities for client growth. • Develop new business from existing accounts. • Address client issues and challenges promptly. • Escalate issues as necessary to ensure client satisfaction. • Ensure SDRs have the correct and ample lists to call on. • Follow the building checklist. • Review conversations in SFDC daily to understand where SDRs are having conversations. • Adjust lists as needed. • Set meetings for Red and Yellow clients to move them to the next color level (Green). • Review conversations of the clients to understand recurring dispositions. • Call into these dispositions to try to move them to a meeting. • Follow up on clients who showed interest but requested more information. • Call to gain more insights and possibly change their decision. • Address concerns and try to change their decision. • Find the correct contact or gain referrals. • Follow up with referred contacts. • Call all reschedules to attempt to confirm a new meeting time. • Send clients the ROI/Meeting document to illustrate the value and secure future engagements. • After meeting with clients, outline a new plan on strategy and direction. • Know where we've been strategically with clients and identify opportunities for future growth. • Meet with the SDR Coach weekly to understand what they are hearing on the phone. • Ensure efficient onboarding of all new clients. • Create client folders • Send onboarding materials • Ensure adherence to timelines • Get SDRs up to speed • Manage launch communications • If you're a proactive problem-solver with a passion for client satisfaction, we'd love to hear from you! • Apply now to join our dynamic team.

🎯 Requirements