Director - Customer Engagement and Delivery

September 27

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BenchSci

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Antibody • Research • Machine Learning • Online Platform • Science

201 - 500

💰 Series C on 2022-01

Description

• We are currently seeking a Director, Customer Engagement and Delivery to join our team. • Reporting directly to the SVP of Account Services and Delivery in Go-To-Market, this is a blend of customer success (70%) with project management (30%), working directly with big pharma scientists to drive platform adoption and usage. • This role involves establishing team structure and processes, fostering a culture of collaboration, and guiding a dynamic team through change and growth. • The ideal candidate has a strong background in customer success, team leadership, and change management, with a proven track record of driving adoption and scaling teams. • They will collaborate with key stakeholders to ensure customer satisfaction, retention, and the successful delivery of our value proposition.

Requirements

• 7+ years leading complex program delivery, with 3+ years in hyper-growth settings • 7-10+ years driving customer engagement and success within a SaaS environment, with proven team leadership skills. • Pharma experience is an asset • Proficient in project management tools, methodologies, data analysis, and reporting • Demonstrated ability to influence, build relationships, and drive cross-functional collaboration at all levels • Skilled in mentoring, coaching, conflict resolution, and proactive problem-solving • Strong leadership focused on change management, strategic thinking, and high-performing team development • Data-driven decision-maker with excellent project management and organizational abilities • Ability to travel 20% of the time to client locations, including some overnight travel

Benefits

• An engaging remote-first culture • A great compensation package that includes BenchSci equity options • A robust vacation policy plus an additional vacation day every year • Company closures for 14 more days throughout the year • Flex time for sick days, personal days, and religious holidays • Comprehensive health and dental benefits. • Annual learning & development budget • A one-time home office set-up budget to use upon joining BenchSci • An annual lifestyle spending account allowance • Generous parental leave benefits with a top-up plan or paid time off options • The ability to save for your retirement coupled with a company match!