Bilingual Customer Service Representative

October 19

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Beyond Finance

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Financial Well-Being • Consumer Debt Solutions • Credit • Fintech

1001 - 5000

💰 $110M Debt Financing on 2021-02

Description

•At Beyond Finance, our mission is to help clients escape debt and achieve financial stability. •Customer Service Representatives are the primary contact for clients in financial hardship programs. •This is a remote position involving a 4-week training program to master financial hardship programs. •You will provide superior customer service and ensure a positive client experience.

Requirements

•1 year call center experience (Required) •Bilingual - Spanish (Required) •Reliable, High Speed, Internet connection (Required) •Technical proficiency with Client Relationship Management system (CRM) •Strong customer service orientation •Strong communicator: Includes listening, verbal & written communication •Effective problem solver •Effective at time management, planning & organizing tasks and time •Ability to understand and empathize with customer issue(s) •Ability to work from home in a distraction free environment

Benefits

•Considerable employer contributions for health, dental, and vision programs •Generous PTO, paid holidays, and paid parental leave •401(k) matching program •Merit advancement opportunities •Career development & training