Customer Support Analyst

October 19

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Intelligent Information • Accounting • Legal • Tax • Media

10,000+

Description

• Acts as a resource for consolidating business requirements • Reviews business and product needs for complex projects • Authors and communicates requirements documentation • Undertakes project management, technical implementation, and testing tasks • Elicits and writes formal specifications for business solutions • Develops Functional Specifications according to standard templates • Organizes and analyzes source materials for design and test specifications • Completes tasks with guidance from Client Satisfaction Manager

Requirements

• Bachelor’s Degree in a related field or equivalent experience • 2+ years’ experience in requirements gathering • Must have analytical, troubleshooting and decision making skills • Must have experience with UI mock up • Proven understanding of the full software development lifecycle • Must be quality focused, organized and deadline oriented • Must possess the ability to understand and articulate technical requirements • Must have strong working knowledge of Microsoft Office

Benefits

• Comprehensive benefit plans • Flexible vacation • Two company-wide Mental Health Days Off • Work from another location for up to a total of 8 weeks in a year • Headspace app subscription • Retirement and savings programs • Tuition reimbursement • Employee incentive programs • Resources for mental, physical, and financial wellbeing • Access to internal Talent Marketplace • Networking opportunities • Paid volunteer days annually • Environmental, Social and Governance (ESG) initiatives • Optional hospital, accident and sickness insurance • Optional life and AD&D insurance • Flexible Spending and Health Savings Accounts • Fitness reimbursement • Access to Employee Assistance Program • Group Legal Identity Theft Protection benefit