Customer Service Associate

4 days ago

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Mr. Cooper

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Home Loans • Home Loan Servicing • Home Loan Refinance • Home Loan Originations • Mortgages

5001 - 10000

Description

• Answer 40-50 inbound/outbound(dialer) calls a day • Assist customers with payment options, escrow items and any general mortgage information • Discuss Mr. Cooper customer benefits like Paperless, Mobile App, Web and IVR • Assist customers that are 30 days or less due on their mortgage payment

Requirements

• 6 months or more with customer service experience • 6 months or more with call center experience

Benefits

• Team member mortgage loan program and down payment assistance program • Student Debt Repayment program • Tuition reimbursement • Paid time off and paid holidays • Market-based health insurance for medical, dental and vision • Flexible spending accounts for eligible childcare expenses • Cooper Climbers: an in-house program with built-in career advancement pathways