Merchant Support Specialist
5 days ago
🇺🇸 United States – Remote
💵 $54k - $81k / year
⏰ Full Time
⚪️ Entry-level
🟢 Junior
💝 Customer Support
🗽 H1B Visa Sponsor
Description
• optimize merchant partnerships through onboarding and ongoing support • be the voice of the brand, product, and philosophy • troubleshoot issues with empathy and detail • exciting challenges in a growing environment • flexible working options, including remote • create a preferred work environment
Requirements
• at least two years in a customer or merchant support role • experience working second or third shift • impressive communication skills through various documentation • strong attention to detail and organization • examples of creating exceptional partnerships with customers • problem-solving skills in a fast-paced environment • proactive in improving processes and documentation • willingness to learn new tools • experience with Front, JIRA, Notion, HubSpot, Salesforce, Slack is a plus • experience in B2B SaaS, ecommerce, or Shopify is a plus • bonus points for troubleshooting API integrations, SQL, or web development knowledge
Benefits
• medical, dental, and vision insurance • flexible PTO • company holidays • sick & safe leave • parental leave • 401k • monthly wellness benefit • home workstation benefit • phone/internet benefit • equity
Apply NowSimilar Jobs
October 15
CNO Financial Group
1001 - 5000
Customer Support Specialist assisting policyholders at CNO Financial Group.
October 14
Magellan Health
1001 - 5000
Provides peer support services at Magellan Health for mental health recovery.
🇺🇸 United States – Remote
💵 $37.7k - $56.6k / year
💰 $101M Private Equity Round on 2004-01
⏰ Full Time
⚪️ Entry-level
🟢 Junior
💝 Customer Support
October 14
Cox Enterprises
10,000+
Provide technical support for Cox Automotive clients via multiple communication methods.
🇺🇸 United States – Remote
💵 $15 - $23 / hour
💰 Seed Round on 2014-12
⏰ Full Time
⚪️ Entry-level
🟢 Junior
💝 Customer Support
October 11
The Baldwin Group
1001 - 5000
Handle customer inquiries as a Customer Service Representative for MSI.
October 11
The Baldwin Group
1001 - 5000
Customer Service Representative handling calls and policy changes for MSI.