Bilingual Customer Support Agent

3 days ago

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Vida Health

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Mobile Healthcare • Consumer and Enterprise Services • Chronic Condition Management • Digital Healthcare • Behavioral and Emotional Health

501 - 1000

Description

•At Vida, we help people get better — and we’re helping the healthcare system get better, too. •Vida is a virtual health clinic that provides expert, personalized, on-demand health coaching and programs from a network of experienced health care providers. •We focus on managing chronic cardiometabolic conditions — like diabetes, obesity and hypertension — as well as achieving lifestyle health goals. •By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care.

Requirements

•Bilingual- fluent in written and oral English/Spanish. •1-2 years of customer support experience in a growing and fast-paced technology company. •Open availability to work on weekends and some holidays. •Comfortable handling technical and non-technical cases. •Positive and optimistic personality- no problem is too big. •Excellent listening and problem-solving skills with a passion for helping people. •Outstanding written and oral communication skills and the ability to explain technical problems or solutions to a non-technical audience. •Strong time management, task management, organization and prioritization skills. •Empathy and the desire to learn and grow.