EDB
open source database • database • Postgres • oracle compatibility • PostgreSQL
501 - 1000
💰 Venture Round on 2019-10
CX Program Manager
November 27
EDB
open source database • database • Postgres • oracle compatibility • PostgreSQL
501 - 1000
💰 Venture Round on 2019-10
Description
• Oversee the planning, execution, and delivery of key internal projects • Drive operational excellence and enhance customer success initiatives • Partner with cross-functional teams for project alignment • Develop dashboards and reporting systems for project tracking • Proactively identify risks and develop mitigation strategies • Maintain detailed project documentation • Drive change management efforts for new initiatives • Develop and manage key communications for the CX team
Requirements
• 5+ years of experience managing cross-functional projects in a SaaS or technology environment, preferably initiatives in CX functions • Strong project management skills with a proven track record of delivering target outcomes within ambitious timelines • Solid understanding of Customer Success, Professional Services and Support functions • Excellent written and verbal communication skills, with the ability to engage and influence stakeholders at all levels and proficiency in developing professional and engaging presentations in Microsoft Powerpoint/Google Slides • Proficiency in project management tools (e.g., Asana, Monday.com, Jira, Smartsheet) and strong analytical skills with advanced knowledge of Excel or similar tools • Demonstrated ability to prioritize competing demands in a fast-paced, dynamic environment • High attention to detail and exceptional organizational skills • A problem-solver with a growth mindset and a focus on continuous improvement • Collaborative and team-oriented, with the ability to navigate complex stakeholder landscapes • Bachelor's degree in Business Administration, Marketing, Economics, Business Information Systems or Related field
Benefits
• Access to CuraLinc for health and wellness tips • Wellness Fridays extending to December 2024 • Range of benefits to promote a healthy work-life balance
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