Administrative Assistant - Call Center Representative

November 13

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Beth Israel Lahey Health

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10,000+

Description

• Provides administrative support to physicians in their clinical practice, academic and research roles. • Answers and screens telephone calls. • Takes accurate messages or directs call to appropriate person. • Greets and directs patients, families, visitors and staff. • Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority. • Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. • Schedules patient appointments utilizing scheduling tools and resources. • Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed. • Obtains patient information and materials as needed from referral sources. • Prepares patient records for clinical activities and maintains patient records for physicians. • Acts as liaison with other departments and external customers in a calm and supportive manner. • Handles confidential information appropriately and explains policies and procedures when necessary. • Collects co-payments from patients at point-of-service. • Coordinates billing tickets for office visits and services following established procedures. • Forwards all billing fee tickets according to protocol to billing staff. • Reconciles collections at the end of the business day per established protocol. • Maintains physicians' clinical and administrative schedules and calendars. • Types correspondence, manuscripts and/or others documents. • Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems. • Prepares and distributes routine reports. • Notifies, confirms, and reminds patients of scheduled appointments such as consultation, follow up, or simulation via letters or phone calls. • Obtains authorization for radiologic exams as needed. • Sorts, copies, files and distributes all incoming and outgoing correspondence and mail to the appropriate parties in absence of AAI. • Participates in and is responsible for special projects and process improvement initiatives as requested.

Requirements

• High School diploma or GED required. • Associate's degree preferred. • 1-3 years related work experience required. • Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. • Preferred Qualifications: Healthcare experience.