Customer Service Representative - Hindi & English
December 3
Description
• Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. • We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. • Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. • We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. • Binance is a client-facing business, and Customer Service is extremely important for us. • Support will be in English and Hindi, that's why we are looking for candidates with proficiency in both languages.
Requirements
• 1+ years experience of proven customer facing experience or experience as a customer service representative • Strong ability in using IT for professional use and can handle somewhat technical queries from customers • Exceptional written communication skill and a good listener • Ability to multi-task, prioritize, and control time effectively • Knowledge of the cryptocurrency/blockchain field is a big plus • Multi-lingual capability is a big plus • Willing to work weekends and irregular hours which will include night shifts • Fluency in English and Hindi are required to be able to effectively coordinate with overseas partners, stakeholders, and customers
Benefits
• Competitive salary and company benefits • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
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