Customer Onboarding and Implementation Specialist

22 hours ago

🇺🇸 United States – Remote

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $80.4k - $93.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

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BioDigital

WebsiteLinkedInAll Job Openings

3D biomedical visualization • anatomy and the human body • 3d animation • augmented reality • health information technology

11 - 50 employees

📚 Education

⚕️ Healthcare Insurance

🔬 Science

💰 Seed Round on 2014-04

Description

• BioDigital has built the first cloud-based solution for visualizing the human body in interactive 3D. • Our cutting-edge technology empowers patients, educators, and professionals worldwide with an engaging, visual way to learn about health and medicine. • We’re seeking a talented Customer Onboarding & Implementation Specialist to provide exceptional service and drive successful adoption of our innovative software. • You are a results-driven Customer Success professional with a proven background in customer onboarding, technical implementation, customer service, and/or customer education. • As a Customer Onboarding & Implementation Specialist, you will guide customer adoption of BioDigital’s 3D software.

Requirements

• 2+ years experience in customer onboarding, implementation, customer service/technical support, or customer education, preferably in B2B SaaS or health tech. • Passion for helping customers succeed, with a consultative, curious, and empathetic approach to understanding and solving their challenges. • Experience collaborating across departments to solve problems and deliver comprehensive solutions. • Strong attention to detail and problem-solving skills. • Exceptional written and verbal communication skills, and proven ability to deliver engaging presentations and write clear, effective customer-facing documentation. • Ability to learn new technologies quickly and adapt to evolving products, use cases, and customer needs. • Thrives in a fast-paced, dynamic environment while effectively managing multiple priorities and customers. • Familiarity with technical integrations and/or digital education platforms is a plus. • Experience with CRM systems (e.g., HubSpot or Salesforce) and helpdesk software (e.g., Zendesk) is a plus.

Benefits

• Equal Opportunity Workplace • Providing a work environment free of discrimination and harassment. • Special need accommodations available.