Bitrise
mobile app development • mobile continuous integration • mobile continuous delivery • mobile CI/CD • continuous integration and delivery
Customer Success Operations Manager, Hungary
4 days ago
Bitrise
mobile app development • mobile continuous integration • mobile continuous delivery • mobile CI/CD • continuous integration and delivery
Description
• Looking for a Customer Success Operations Manager to join Bitrise. • Focuses on enhancing efficiency and effectiveness of customer success team. • Develops and optimizes processes, tools, and data analytics to drive customer satisfaction. • Collaborates with cross-functional teams on alignment with operations efforts. • Trains and supports customer success team members on tools and best practices.
Requirements
• At least 3+ years experience in customer success and customer success operations roles. • At least 1 year experience in a strategic role, with demonstrable experience in designing cross-functional processes and workflows. • Experience with - and knowledge of - a wide array of customer success and support automation. • Ideally at least 1+ years of experience with both ChurnZero and Intercom. • Knowledge of common integrations including Salesforce. • Strong organizational and coordination skills. • Experience with an IT or developer-audience. • Fluent English speaking and writing skills.
Benefits
• A great deal of autonomy and trust, as your contributions play a significant role in shaping and expanding the future of Bitrise. • Opportunity to learn about app development by playing a crucial role in the mobile development process for the world’s most successful companies. • Security of working in a financially stable, growing company with an ever-expanding global customer base. • A modern, recently renovated office environment optimized for comfort and collaboration, stocked with the latest tech. • From your first day, you’ll be covered by private medical insurance. • All Bitrisers are provided 2 days of paid Volunteer Days annually to support causes that matter to them.
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