Customer Success Operations Manager

4 days ago

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Bitrise

WebsiteLinkedInAll Job Openings

mobile app development • mobile continuous integration • mobile continuous delivery • mobile CI/CD • continuous integration and delivery

201 - 500 employees

Founded 2014

☁️ SaaS

🏢 Enterprise

Description

• Looking for a Customer Success Operations Manager to join our Customer Success team at Bitrise. • The role focuses on enhancing the efficiency and effectiveness of the customer success team. • It includes managing support and customer success platforms, developing standardized workflows, and providing actionable insights through data analysis and reporting. • Collaborating with cross-functional teams to ensure alignment with company operations efforts. • Training and supporting customer success team members in the use of tools and best practices. • The goal is to streamline operations and enable the customer success team to deliver an exceptional customer experience.

Requirements

• At least 3+ years experience in customer success and customer success operations roles. • At least 1 year experience in a strategic role, with demonstrable experience in designing cross-functional processes and workflows. • Experience with - and knowledge of - a wide array of customer success and support automation. • Ideally at least 1+ years of experience with both ChurnZero and Intercom. • Knowledge of common integrations including Salesforce. • Strong organizational and coordination skills. • Experience with an IT or developer-audience. • Fluent English speaking and writing skills.

Benefits

• A great deal of autonomy and trust, as your contributions play a significant role in shaping and expanding the future of Bitrise. • The opportunity to learn about app development by playing a crucial role in the mobile development process for the world’s most successful companies. • The security of working in a financially stable, growing company with an ever-expanding global customer base. • A modern, recently renovated office environment optimized for comfort and collaboration, stocked with the latest tech. • From your first day, you’ll be covered by private medical insurance. • All Bitrisers are provided 2 days of paid Volunteer Days annually to support causes that matter to them.