Manager, Customer Success - Digital Marketing

Yesterday

Apply Now

Receive Emails with Similar Jobs

BizIQ - Smart Growth Marketing

WebsiteLinkedInAll Job Openings

Local Internet Marketing Company • Search Engine Optimization • Web Design & Development • Listing Management • Small Business Tools

51 - 200 employees

Founded 2012

🤝 B2B

☁️ SaaS

Description

• BizIQ is seeking an accomplished professional as a Customer Success Manager in Digital Marketing • Lead and mentor the customer facing Implementation team • Ensure project coordination for new digital marketing clients • Oversee a team of 8-10 reps in managing multiple onboarding projects • Drive innovative improvements in onboarding procedures • Maintain strategic communication with clients • Set tactical goals and targets for continuous improvement • Monitor quality assurance and manage service level agreements • Execute customer de-escalation calls to resolve issues.

Requirements

• 3-5 years of experience in a leadership role, preferably within the digital marketing industry • 3+ years experience with Google Suite and CRM tools such as, or similar, to Zoho, Monday or HubSpot • 5+ year experience in a metrics-driven organization, with a focus on upselling and maintaining client retention goals • Google Analytics/AdWords Certification is a big plus • Bachelor’s degree in business, marketing, or a related field is a plus.

Benefits

• Health Benefits: United Health Medical plans (with Company HSA Contribution) • MetLife Dental plans • Vision plan • Life Insurance • Disability Insurance and more. • Paid Time Off: 15 days of PTO accrued annually • 6 paid holidays • 4 floating holidays • Retirement Savings: 401K • Parental leave: Inclusive and supportive parental leave policy. • Peer-to-peer Recognition: We call it BizBucks - a rewards program where you can receive weekly prizes Including Amazon gift cards or other prices. • Award Winning Culture: A fun, energetic workplace, with a supportive atmosphere, no traveling required.