Account Manager
October 26
🇺🇸 United States – Remote
⏰ Full Time
🟢 Junior
💰 Account Manager
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
Description
• The Account Manager role is a great opportunity to demonstrate your relationship management and sales skills. • This role focuses on post-sales of Small-to-Medium sized business, to work efficiently and optimally with SMB (i.e., restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service. • Account Managers are critical to retaining our highest value restaurants, ensuring new partners are successful on our platform and unlock that value of Blackbird. • Build processes and standardize best-practices within restaurant success. • Partner with Sales & Account Management to manage the relationship, troubleshoot issues, and solve for questions from restaurant partners. • Track restaurant KPI and OKR to understand their success, issues, or opportunities. • Think like a scientist, measuring small tests in what drives successful restaurant adoption longer-term on the Blackbird platform and measure results. • Excel in hands-on restaurant relationship management and training of new restaurant staff on new features or products. • Be one step ahead of restaurants by proactively maintaining communication channels with restaurant partners via email, phone, and face-to-face meetings. • Be a champion of Blackbird’s mission, brand, and product.
Requirements
• 2+ years of experience in customer-facing Account Management support roles, preferably in a technology-enabled industry • Restaurant, hospitality, or tech experience with an industry disrupting product • Track record of going above and beyond to deliver magic for customers and partners by leading with empathy • Ability to take initiative, build rapport, and solve problems quickly
Benefits
• Full time offers from Blackbird include salary, stock options, and benefits (including medical, dental, vision, flexible time off, 401(k)) • subject to applicable taxes and based on eligibility.
Apply NowSimilar Jobs
October 23
Manage sales growth for accounts in the Greater Phoenix area at Menasha Corporation.
October 18
Develops business and services clients at Ascentium Capital, a financing company.
October 18
Manage client relationships and drive revenue for compliance solutions at StarCompliance.
October 17
Sales role at Huntsman Corporation targeting wall foam solutions.