Account Manager

October 26

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Blackbird

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Description

• The Account Manager role is a great opportunity to demonstrate your relationship management and sales skills. • This role focuses on post-sales of Small-to-Medium sized business, to work efficiently and optimally with SMB (i.e., restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service. • Account Managers are critical to retaining our highest value restaurants, ensuring new partners are successful on our platform and unlock that value of Blackbird. • Build processes and standardize best-practices within restaurant success. • Partner with Sales & Account Management to manage the relationship, troubleshoot issues, and solve for questions from restaurant partners. • Track restaurant KPI and OKR to understand their success, issues, or opportunities. • Think like a scientist, measuring small tests in what drives successful restaurant adoption longer-term on the Blackbird platform and measure results. • Excel in hands-on restaurant relationship management and training of new restaurant staff on new features or products. • Be one step ahead of restaurants by proactively maintaining communication channels with restaurant partners via email, phone, and face-to-face meetings. • Be a champion of Blackbird’s mission, brand, and product.

Requirements

• 2+ years of experience in customer-facing Account Management support roles, preferably in a technology-enabled industry • Restaurant, hospitality, or tech experience with an industry disrupting product • Track record of going above and beyond to deliver magic for customers and partners by leading with empathy • Ability to take initiative, build rapport, and solve problems quickly

Benefits

• Full time offers from Blackbird include salary, stock options, and benefits (including medical, dental, vision, flexible time off, 401(k)) • subject to applicable taxes and based on eligibility.