Account Manager

October 26, 2024

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Blackbird

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Blackbird is a retail company that specializes in offering a variety of products including perfumes, incense, matches, lighters, burners, censers, and tea samples. The company operates an online storefront, providing customers with diverse selections and new samples. Blackbird also engages with its customer base via newsletters, informing them about the latest creations, deals, and news. Its products are available in several currencies as it accommodates a global audience with an interest in unique and curated aromatic products.

Perfume • Incense • Grooming & Cosmetics • Bath Products

2 - 10 employees

Founded 2004

🛒 Retail

🛍️ eCommerce

📋 Description

• The Account Manager role is a great opportunity to demonstrate your relationship management and sales skills. • This role focuses on post-sales of Small-to-Medium sized business, to work efficiently and optimally with SMB (i.e., restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service. • Account Managers are critical to retaining our highest value restaurants, ensuring new partners are successful on our platform and unlock that value of Blackbird. • Build processes and standardize best-practices within restaurant success. • Partner with Sales & Account Management to manage the relationship, troubleshoot issues, and solve for questions from restaurant partners. • Track restaurant KPI and OKR to understand their success, issues, or opportunities. • Think like a scientist, measuring small tests in what drives successful restaurant adoption longer-term on the Blackbird platform and measure results. • Excel in hands-on restaurant relationship management and training of new restaurant staff on new features or products. • Be one step ahead of restaurants by proactively maintaining communication channels with restaurant partners via email, phone, and face-to-face meetings. • Be a champion of Blackbird’s mission, brand, and product.

🎯 Requirements

• 2+ years of experience in customer-facing Account Management support roles, preferably in a technology-enabled industry • Restaurant, hospitality, or tech experience with an industry disrupting product • Track record of going above and beyond to deliver magic for customers and partners by leading with empathy • Ability to take initiative, build rapport, and solve problems quickly

🏖️ Benefits

• Full time offers from Blackbird include salary, stock options, and benefits (including medical, dental, vision, flexible time off, 401(k)) • subject to applicable taxes and based on eligibility.