Onboarding Specialist I - Pacific Timezone

August 27

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BLACKCLOAK

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Digital Executive Protection for executives, high-profile, high-net-worth & ultra-high-net-worth individuals & families.

cybersecurity • privacy • high net worth • corporate executives • private wealth

11 - 50

💰 $11M Series A on 2021-07

Description

• Support the Client Success team to ensure individual, team, company and client success. • Assist in the scheduling of client onboardings. • Run client onboardings. • Assist in the creation of client onboarding materials and follow up activities. • Under the direction of the Client Success Lead, conduct periodic outreach to existing clients to ensure clients are utilizing the BlackCloak platform to its fullest extent. • Assist the CyberSecurity team with responding to customer inquiries and coordinating resources to meet those needs. • Participate in client follow-up and support sessions as needed. • Manage and record client interactions within the BlackCloak set of Client Success tools. • Contribute to client communications and education initiatives. • Maintain working knowledge of BlackCloak’s solutions, platform features and best practices. • Support external and internal customer-facing initiatives and events. • Work a 11am-8pmET shift. • Participate in on-call shifts for client support, including nights and weekends, or as needed.

Requirements

• 1+ years of experience in a Customer Success or IT help desk role is a plus • Experience working with executive level clients is a plus • 1+ years of relevant experience, preferably in areas such as cybersecurity, privacy, identity theft, fraud, data breach management, or risk and compliance is a plus • CompTIA Security+ or similar security experience is a plus • Privacy certification or similar privacy or identity theft experience a plus • Ability to display highly developed customer service soft skills including empathy and relationship building skills • Ability to work under pressure, organize and prioritize responsibilities • Ability to work in a remote environment with a high degree autonomy • Attention to detail and accuracy is a must • Exceptional verbal and written communication skills; must be able to resolve client issues via phone and/or email • Willingness to travel in limited circumstances