Customer Success Architect

December 11

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Bobsled

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🏢 Enterprise

Description

• Bobsled is revolutionizing cross-cloud data sharing with its innovative platform, enabling seamless and secure data delivery into customers' preferred cloud environments without leaving your own. • Are you passionate about helping customers get the most value from a powerful platform? Do you love solving technical problems and working directly with users to make their experience seamless? We’re looking for a Customer Success Architect to join our growing team at Bobsled. • Partner with customers to architect optimal platform implementations, guide technical setup, and establish best practices to maximize platform value. • Own end-to-end customer support, from initial troubleshooting to resolution. Collaborate with engineering to diagnose complex issues and ensure customer satisfaction. • Champion customer needs by gathering feedback, identifying trends, and working with product teams to influence roadmap decisions. Translate customer challenges into actionable product improvements. • Build and maintain strong relationships as a trusted technical advisor, driving customer success and long-term retention through proactive engagement. • Lead incident response and resolution, coordinating with stakeholders to minimize customer impact and ensure swift problem resolution. • Maintain detailed documentation of customer issues, thoroughly investigate root causes, and submit well-documented bug reports and feature requests to engineering.

Requirements

• 4+ years of experience in customer success, solutions architecture, consulting or related technical roles. • Strong SQL proficiency required. Python and/or JavaScript experience is a plus. Experience with data platforms or databases is essential. • You can explain technical details in ways that make sense to non-technical audiences and collaborate with engineers when needed. • You’re resourceful, proactive, and thrive in fast-paced startup environments. • You work well with others and are excited to be part of a mission-driven, customer-centric team.

Benefits

• Health Insurance (for US employees): Medical (100% paid for Employee and Dependents), dental and vision benefits for you and your family • Generous PTO policy and paid parental leave • Fully upgraded Apple MacBook • Home office stipend of $1,000 • Flexible work hours in fully-remote work environment • Fully-sponsored individual coaching for all employees to help foster a culture of personal reflection and growth (optional though encouraged)