Customer Success Manager
22 hours ago
Description
• Identify and mitigate churn and downgrade risks. • Identify and execute opportunities to expand customer relationships. • Manage customer health, analyze performance, and create strategic communications. • Communicate value delivery through analysis and reporting. • Foster continuous improvement internally and with customers.
Requirements
• Proven experience in consultative SaaS or B2B sales with a demonstrated track record of successfully growing accounts and reducing churn required. • Trait profile: coach-like ability to ask challenging questions, outside-the-box thinker and problem solver, communicates with candor and openness, entrepreneurial/growth mindset. • Ability to work with multiple stakeholders and navigate complex relationship and sales processes. • Tech-savvy with ability to effectively use tools like G-Suite and Salesforce. • A bachelor degree in marketing, business, or entrepreneurship are bonuses, but not required. • Self-motivated, driven, outcome-oriented, and effectively self-advocates. • Access to a reliable connection to the Internet, a quiet environment, and a well spec’d computer able to make high quality VOIP calls. • Native and/or bilingual English proficiency.
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