Strategic Customer Success Manager

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Monte Carlo

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

Description

• Lead and manage the entire client journey from onboarding to adoption and value realization. • Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions. • Plan and deliver value-based business reviews with client executives. • Partner with customers to establish clear business goals, timelines, priorities, and success metrics. • Leverage your Monte Carlo product expertise to prescribe best practices to grow adoption and enhance the value driven from Monte Carlo. • Identify and develop relationships with client executives that include VPs, C-suite officers, founders, and CEOs. • Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from Monte Carlo. • Project manage the customer journey using internal and external resources as needed.

Requirements

• 5+ years of experience in Customer Success serving enterprises or consulting for large enterprise clients (e.g. Bain, BCG, McKinsey, etc.). Delivering success for data products is a strong plus. • Demonstrated track record in an early-stage company or highly ambiguous environment. • Project and stakeholder management skills to orchestrate large-scale rollouts and manage through enterprise political dynamics. • Ability to prioritize complex and competing objectives.