Customer Support Representative

November 6

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501 - 1000

Description

• Flight builds remote-first customer support teams for growing startups who put people first. • Partner with early-stage founders and established leaders to help them run outstanding customer experience programs. • Looking for representatives who share values of service, inclusion, trust, and cooperation. • Provide top-notch support to clients and their customers. • Handle customer inquiries via live chat, email, and/or phone to answer their questions and provide solutions. • Provide accurate information to customers by using a variety of digital tools. • Share suggestions for customer experience improvements with your team and client. • Work to meet and exceed productivity and quality goals. • Represent Flight to clients in a professional and friendly manner.

Requirements

• Prior customer support experience • Excellent verbal and written communications skills in English as demonstrated by a strong score on an English proficiency test • A high level of empathy and emotional intelligence • Top-notch problem solving skills • Adaptability and a growth-learning mindset • Able and willing to work full-time on any shift • Available to work Saturday or Sunday • Can start ASAP • Own device to work from home (Laptop/PC, headset, stable internet connection)

Benefits

• A flexible, remote work environment • Global community of talented teammates joined by a passion for helping others and commitment to supporting one another’s success • Learning and development programs so you can keep growing your skills and career • Early stage startup with lots of opportunity for ownership and impact • Paid time off