Inside Sales Representative

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Boldr

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501 - 1000

Description

• The sales representative role is a support and sales position tasked with lead generation, administrative support for account executives, and coordination of project operations functions within the company, focusing on billing, scheduling, and CRM maintenance. • Because this role touches many aspects of the organization, it is considered a foundational position. This role is intended to allow motivated and qualified team members to progress in their careers into sales, design, operations, or customer success. • You will be able to learn sales skills and prospecting, design theory, planning, and operations processes. • We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic. • Maintain accurate task and follow-up actions on all deal-related activity as it relates to outstanding invoices, install dates, COI's, changes, and delivery information between sales and operations. • Responsible for managing and improving the "Job Scope" entry process into Airtable and Eames, acting as 1st-level escalation for errors. • Support the sales and account management team with deal activities such as collection of payment info, updating CRM data, customer service inquiries, and interface with design operations and scheduling. • Clean and maintain prospecting lists for marketing and segmentation. • Manage all inbound lead inquiries via phone and internet forms fill social media and other channels, Conduct initial qualification of customer needs and address questions, and route internally as appropriate. • Enter leads into CRM on qualified projects and assign to sales team members based on lead-rotation and distribution schedule. Return after-hours calls and qualify leads or address customer questions. • Outbound lead generation on new market listings, and stale properties: ISR daily will focus on outbound emails to agents who have new listings or listings that are on the market that have not been staged by the company. • Using the CRM and email templates, ISR will conduct outreach, add new agents to the database, and qualify listings for the sales team. • Maintenance of all Customer data, including dates, addresses, projects, broker affiliations, and billing/invoicing details with the Salesforce CRM. • Develop an active portfolio of agents, developers, and new home-builders in any target market, as directed by Sr. Managers or VPs.

Requirements

• Curious and authentic, just like us! #beboldr • An analytical and critical thinker, with an eye for even the most minute of details • Passionate about client satisfaction. • 2-4 years of customer service and sales experience in handling inbound qualification and outbound lead management as well as interface with the rest of the sales team • Preferably with experience in Salesforce or other fully integrated CRM or ERP • Experience with Google Workspace environment including sheets, slides, and drive • Ability to multitask and prioritize key deliverables over day-to-day operational challenges • With good communication skills • Amenable to work from 9AM to 6PM EST, Monday to Friday

Benefits

• Private Health Insurance • Paid Time Off • Work From Home • Training & Development • Mental Health Program • Philhealth Coverage