Large Vessel Product Support Specialist

September 16

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Brunswick Corporation

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Manufacturing • Boats • Engines and propulsion • Marine • Technology

10,000+

Description

• Provide industry leading technical and consumer support for vessel owners and operators • Follow through and take ownership in resolving product issues • Maintain detailed, accurate, and current records • Respond promptly to inbound customer contacts from multiple channels • Approve or deny claims as appropriate • Evaluate product failures to ensure consistency in warranty and customer relations adjustments • Support field personnel • Travel to resolve field issues as needed • Collaborate with the Service Product Management team to communicate product related issues • Act as an instructor for in-house training as needed

Requirements

• Graduate of Technical College preferred • Two to four years technical experience in the marine industry or related field • Working knowledge of basic engine mechanical and control systems • Working knowledge of Mercury Marine’s Joystick Piloting and SmartCraft systems • Working knowledge of Mercury Marine policies and procedures • Excellent communication skills • Must maintain respectful and professional interaction with various personality types in complex situations • Must recognize, document and communicate emerging product issues to engineering and service product management teams

Benefits

• Competitive 401(k) plan with company match • Health benefits • Paid time off • Robust Wellness Program • Numerous awards