Client Success Manager

4 days ago

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ButterflyMX

WebsiteLinkedInAll Job Openings

Smartphone Security • Property Management Software • Video Intercom • Touchscreen • Application Development

201 - 500

💰 $50M Series D on 2021-12

Description

• ButterflyMX is a rapidly growing proptech startup that makes property access simple for owners, staff, residents, and visitors. • Fantastic people are the key to our success. • We’re looking for a people-oriented Client Success Manager who is excited about owning their own territory. • This role will report to the Senior Manager of Client Success and partner with the Vice President of Client Success to ensure our customers have a world class experience. • Own the entire client relationship lifecycle from onboarding to ongoing support. • This role requires strong communication, organization, and collaboration across property managers, end-users, technical support, other departments with ButterflyMX, and low-voltage installers. • Work with the ButterflyMX management team to deepen relationships, understand long term client needs, and renew business. • Collaborate effectively across all teams, creating an atmosphere of trust and open communication.

Requirements

• 3+ years in a Customer Success, Customer Relationship, Operations experience • Exceptional communication and interpersonal skills • Quick learner with an intuitive mindset and excellent problem-solving skills • Analytical capabilities needed to understand client needs and develop relevant account strategies • Highly motivated self-starter who works effectively in a team-based environment as well as independently • Desire and flexibility to learn and grow in a fast pace and growing environment • You value quality and pay close attention to detail, taking full ownership and pride in your work with a high level of service, responsiveness, and follow-through for both internal and external stakeholders. • Bachelor's degree required

Benefits

• Comprehensive Medical (ButterflyMX covers 90% of the cost) starting day 1 • Dental and Vision plans (ButterflyMX covers 100% of the cost) starting day 1 • 401(k) plan with a match • 13 paid holidays and 25 days of PTO • Paid Family Leave • Employee Assistance Program • Quarterly self-care stipends • HealthAdvocacy Program • Access to optional benefits, including pre-tax flexible healthcare spending accounts (FSA and HSA), Dependent Care FSA, and Commuter Benefits, as well as optional Supplemental Life, AD&D, Hospital Indemnity, Disability, Legal, Accident, Critical Illness, Pet, and Personal Liability Insurance • Collaborative, dynamic work environment filled with kind, intelligent people who are working hard on an industry-defining product