Client Success Manager

February 19

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Buyapowa

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Buyapowa is a leading global provider of rewards and referral technology. The company offers solutions for automating referral programs, distributing rewards, and managing brand partnerships. Buyapowa's all-in-one platform allows businesses to manage various marketing campaigns, including those involving affiliates, brand ambassadors, and influencers. The platform is especially focused on the insurance industry, helping companies drive customer acquisition by leveraging existing happy customers. Known for its easy-to-use interface and comprehensive program support, Buyapowa offers features like tracking, verification, integration, and control for an effective reward marketing experience. Trusted by enterprise brands worldwide, Buyapowa aims to make reward marketing seamless and efficient.

Rewards • Referral Programs • Automated Reward Distribution • Brand Partner Programs • Advertising & Sponsorship

51 - 200 employees

Founded 2013

☁️ SaaS

💰 $3M Series A on 2015-05

📋 Description

• The Client Success Manager (CSM) is the primary liaison between Buyapowa and our Clients. • You’ll be managing a selection of clients based in the UK and Europe. • You will drive value and engagement, leading to renewals and expansion. • The insight, analysis and advice we provide is key to our client’s success. • Our Client Success team is fundamental to making that happen. • Ensure client campaigns are launched smoothly and speedily after handover from the Implementations team. • Analyse and interpret data to offer recommendations to ensure the success of clients’ campaigns. • Educate and advise clients of the best practices for running referral marketing campaigns using our platform. • Build strong and lasting relationships with key stakeholders across the client business. • Periodically spend time with the client at their offices, learning about their business and the pain points. • Arrange regular update calls and face to face meetings with clients. • Identify risks & escalate internally to mitigate churn across your client base. • Work closely with our Product team to see client feedback incorporated into improvements in the Buyapowa product. • Highlight their problems to find resolution with the support of the wider team. • Help with ideas to improve the processes and way of working in the Client Success department.

🎯 Requirements

• 4+ years of experience in enterprise account management, or client success within SaaS organisations. • Self-starter who thrives in an entrepreneurial, fast-paced environment, with a "no task is too small" attitude. • Enjoys building strong working relationships both internally and externally - a great ambassador for our brand. • Energetic problem solver who always puts the client first. • Confident with data and reporting. • Passionate about technology and an advocate of selling through referral. • Highly motivated to drive their own success and achieve individual objectives. • Team player who enjoys contributing to the constant improvement of the Client Success dept & Buyapowa overall. • Bonus points for: Account Management experience / qualifications.

🏖️ Benefits

• Learning & development. We’ll give you the opportunity to learn, including a personal learning budget for your professional growth. • Ownership. We’ve got big plans and we want you to share in the upside. That’s why you’ll get to participate in a generous equity incentive plan. • Wellbeing. We’re looking forward to seeing you grow in your professional life, but we also care about your wellbeing. That’s why you’ll receive an annual wellness budget, to spend just on you - no questions asked. • Work / life balance. Taking a break is super important to all of us. In fact, it’s something that’s gently encouraged, coaxed and nudged on a regular basis. • Remote-work ready. Our ethos is to prioritise remote working. While we have hubs and we love getting together, our priority is to invest in getting you set up to work remotely. • Family life. Being part of the Buyapowa family is important to us, but we know you have a life outside of our team, too. Whatever family / home life looks like to you, we offer flexible working.