Director of Partner Operations

September 17

Apply Now

Receive Emails with Similar Jobs

Calabrio, Inc.

WebsiteLinkedInAll Job Openings

Call Center • Customer Interaction • VoIP • Call Recording • Quality Management

501 - 1000

Description

• Are you driven by innovation and looking to thrive in a fast-paced, growing environment? • Join us at Calabrio and be part of our dynamic team! • Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity. • Introducing Calabrio – The trailblazers in customer experience intelligence! • Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. • Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment. • We are seeking a Director of Partner Operations to join our growing team. • This is an exciting opportunity to shape the future of our partner ecosystem by leveraging your expertise in operational strategy, analytics, and partner engagement. • In this role you will be responsible for developing and executing strategies that maximize the value of our partnerships. • Your role will include: Leading our partner operations strategy, driving efficiencies, streamlining processes, and ensuring optimal partner performance. • Successful implementation of optimized processes that enhance partner engagement and operational efficiency. • Achievement of partner performance targets and KPIs, resulting in increased partner satisfaction and retention.

Requirements

• Bachelor’s degree in business administration, Operations Management, or a related field • Minimum of 8 years of experience in partner operations, channel management, sales operations or a similar role. • Strong analytical skills with the ability to interpret data and make data-driven decisions. • Excellent communication and interpersonal skills, able to build and maintain relationships with key stakeholders. • Demonstrated expertise in project management and tracking strategic initiatives to successful completion. • Demonstrated ability to develop and implement strategic plans that drive partner success. • Familiarity with CRM systems and partner data to streamline operations and reporting. • Extensive experience in the implementation and utilization of PRM systems and tools.

Benefits

• Global team recognized for their passion for innovation. • Innovative product culture and project exposure. • Training and development from industry-leading experts. • Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; Flextime Off, Paid Holidays, & Parental Leave; Tuition Reimbursement.