Vice President, Success - West Region

5 days ago

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Calix

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GPON VDSL2 ADSL2+ Metro-Ethernet VoIP IPTV FTTH MSAP MSAN H.248 GR-303 10GE

1001 - 5000 employees

Founded 2000

📡 Telecommunications

☁️ SaaS

🏢 Enterprise

💰 $50M Venture Round on 2009-08

Description

• The Regional Success Leader is responsible for driving the success and growth of Calix’s Premier Success customers ensuring a Business Value-led approach to Customer Success within the West Region. • This role involves partnering with sales to drive business transformation, developing and implementing strategic plans, and ensuring that our customer’s and Calix’s goals and objectives are met. • As a Regional Success Leader, you'll manage a portfolio of customers and build executive-level relationships within Calix and with clients. You'll ensure customers gain maximum business value from Calix products by demonstrating measurable benefits. • Success requires a deep understanding of Calix products, experience leading Success Account Managers, strong communication skills, and the ability to establish quick, meaningful relationships with decision-makers. • Key metrics include product adoption, account growth, success stories, customer satisfaction, and relationship retention.

Requirements

• 15+ years of direct consulting, customer advocacy and engagement experience with a demonstrated track record of success in a fast paced, collaborative environment • Experience in telecommunications/broadband preferred • Demonstrated ability to think strategically, execute tactically while providing consistent and high levels of customer satisfaction and retention • Exceptional entrepreneurial, data-focused, business strategy and marketing mindset with a keen ability to effectively interface with customers at all levels and functions of organizations • Strong interpersonal, written and public speaking skills and the ability to work effectively across multiple audiences and levels within both internal and external organizations • Extensive experience working in cross-functional teams, building consensus and achievement of a shared vision, affecting change • Excellent project management skills and strong attention to detail • Proactive nature, approaching all situations with an empathetic and patient manner • Experience working in a geographically distributed team with ability to foster strong working relationship throughout the organization