Senior Application Engineer, Technical Support

3 days ago

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Description

• As a Sr. Application Engineer for SigmaNEST, you will be responsible for: • Technical Support: you will effectively meet CAD/CAM technical support needs and communicate solutions to end-users via telephone, e-mail, and the internet. • Training: you will provide training courses for our customers: onsite and over the internet. • Applications Engineering: you will get to travel to customer manufacturing facilities to install our CAD/CAM software and run test programs on their machines to prove out the software capabilities. • Demonstrations: you will provide technical sales support demonstration and competitive analysis (benchmarking).

Requirements

• First Class or above grade in bachelor’s degree / graduation in Mechanical Engineering from a recognized University/College OR a CAD/CAM Certification • 3 or more years of experience in Application or Customer Service or in our domain (CAD/CAM) • 50% or more may be required, generally short travels (less than a week) • Deep technical knowledge of manufacturing • Proficiency in Microsoft Office and Windows. • Listening and ability to understand the stakeholder’s needs and issues. • Excellent communication and customer service skills. • Foster relationships with our customers through effective interaction • Comfortable speaking in front of people and in web conferences • Learning abilities, and adaptivity to a fast environment • Ability to spread knowledge within the team. • Ability to work independently and meet multiple deadlines. • Enthusiastic and positive attitude. • Strong problem-solving skills.