SVP, Marketing

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Capacity

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Artificial Intelligence • SaaS • Conversational User Interfaces • Machine Learning • NLP

51 - 200

Description

• Who we are • Our mission at Capacity is to help teams do their best work through our AI-powered support automation platform. • Capacity provides everything you need to automate support and business processes in one powerful platform. • In order to help all teams do their best work, we need our Capacity team to be a reflection of the workforce. • We believe that each individual voice, perspective and background brings inherent value to enhance our product, serve our customers and generate more ideas to solve complex problems. • It’s an exciting time to join Capacity. • Our company is growing rapidly: we have experienced a 150% year-over-year revenue growth. • Capacity has raised a total of $84 million dollars from individual investors, giving us the opportunity to make ambitious investments in our team and big bets on our future. • Our total addressable market is infinite. • Any company that relies on shared knowledge and bottomless documentation, desires data automation and reporting, or needs to streamline information and processes is an opportunity for Capacity to shine. • Reporting directly to the CRO, the SVP of Marketing will be responsible for developing and executing comprehensive marketing strategies that enhance Capacity’s brand identity and visibility in order to generate leads and support the company’s overall growth objectives. • This role requires a strategic leader with a deep understanding of the contact center technology & AI space and a proven track record leading successful marketing teams. • The individual in this role will lead and mentor the marketing team and is accountable for developing marketing strategies to ensure we hit our pipeline development, customer engagement, and revenue targets.

Requirements

• Bachelor’s degree in Marketing, Business, Finance, or a related field. • An MBA or advanced degree is a plus. • Minimum of 15 years of marketing experience, with at least 5 years in a leadership role. • Experience in Contact Center and AI space is preferred. • Strong strategic thinking and analytical skills. • Proven ability to develop and execute successful marketing strategies and campaigns. • Track record of developing and executing successful marketing strategies and campaigns • Excellent written and verbal communication skills. • Proficiency in digital marketing tools and platforms (e.g., SEO, PPC, social media, CRM). • Experience with marketing automation and analytics tools. • Strong leadership and team management skills as well as communication and interpersonal skills. • Ability to work collaboratively with cross-functional teams and external partners in a dynamic environment.